Are Airlines A Transportation Or Hospitality Business? [feedly]

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Are Airlines A Transportation Or Hospitality Business?
// Revista de prensa aeronáutica: Feed de feeds de Revistas Aeronáuticas | recopiladas por www.noticias-aero.info

Alaska Airlines And JetBlue Airways Continue To Rank Highest in Their Respective Segments In J.D. Power Study The airline industry is evolving from merely providing transportation to being a hospitality and services business, and the carriers most focused on providing a pleasant experience are being rewarded with higher customer satisfaction and loyalty, according to the J.D. Power 2015 North America Airline Satisfaction Study.
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