“The future of the aircraft cabin is set to go through significant changes as customers are able to share their preferences with airlines, and airlines will be expected to meet their individual needs,” the report says.
“For example, some passengers in today’s economy [class] would have access to a wide variety of [paid] electronic services, such as Wi-Fi, gaming and entertainment. Others might prefer quiet or distraction-free zones. The integration of these different subclasses with other specialized paying services (such as improved meal services or preferred seating arrangements) could result in further effective fragmentation,” the report continues.
Full Text
Full Amadeus report “The Travel Gold Rush 2020” http://bit.ly/btdtVG [pdf] or Scribd
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