FAA Announces New Efforts To Respond To Safety Concerns

http://www.aero-news.net/index.cfm?contentBlockId=6829e8a5-da9d-4a53-b9c4-2bc766b64540

Airlines No Longer "Customers"
FAA Administrator Randy Babbitt has announced a 'new' focus on
improving the agency's response to public safety complaints and
whistleblower contributions, as well as renewing efforts to ensure
consistent interpretation of agency regulations and policies. He also
outlined ongoing actions to ensure that air carriers comply with
safety directives while minimizing disruptions to passengers.